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A) A. Benchmarking, Cost of Quality (COQ) and Cause and Effect Diagram
B) B. Cost of Quality (COQ), Cause and Effect Diagram and Control Charts
C) C. Control Charts, Flowcharting and Process Analysis
D) D. Pareto Chart, Control Charts and Cause and Effect Diagram
A) A. Cost-Benefit Analysis
B) B. Benchmarking
C) C. Design of Experiments
D) D. Process Analysis
A) Quality Control
B) Quality assurance
C) Plan Quality
D) All of the above
A) A. is a performance standard for management
B) B. is a motivational technique that promotes "doing it right the first time"
C) C. is used by management to communicate to all employees that everyone should do things right the first time
D) D. A and C