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A) A. is a performance standard for management
B) B. is a motivational technique that promotes "doing it right the first time"
C) C. is used by management to communicate to all employees that everyone should do things right the first time
D) D. A and C
A) A. Benchmarking, Cost of Quality (COQ) and Cause and Effect Diagram
B) B. Cost of Quality (COQ), Cause and Effect Diagram and Control Charts
C) C. Control Charts, Flowcharting and Process Analysis
D) D. Pareto Chart, Control Charts and Cause and Effect Diagram
A) Fitness for use
B) Conformance to requirements
C) Value to the sponsor
D) Customer satisfaction
A) A. Quality is free
B) B. Doing it right the first time
C) C. Zero defects
D) D. B and C
A) It is mandatory to allocate much time to planning for a project of this size and with this amount of quality
B) Quality is planned into the project and the planning requires time
C) Quality audits are part of the planning time
D) All of the above